RAY AND SONS AUTOMOTIVE CUSTOMER
SATISFACTION SURVEY
Invoice Number
E-Mail address
Rate your last experience with Ray and Sons Automotive
Very Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Were you satisfied with the pricing at Ray and Sons Automotive
Satisfied
Dissatisfied
What do you expect from a quality auto repair shop?
What do you like most about Ray and Sons Automotive as your repair shop facility?
What do you like least about Ray and Sons Automotive as your repair shop?
We at Ray and Sons Automotive want to know what you think about our repair facility in
regards to the following Items, so that we may make improvements where they need to be
made to make you a happier customer!!
Rate the following on how you Think Ray and sons does from 1- Very good. 2- Good.
3- Average 4- Below average 5- Not very good
Click on one answer
Having your vehicle fixed right the first time
Very good
Good
Average
Below average
Not very good
Friendly employees at the shop
Very good
Good
Average
Below average
Not very good
No surprises on your bill
Very good
Good
Average
Below average
Not very good
Getting your vehicle back in a timely manner
Very good
Good
Average
Below average
Not very good
Our customer shuttle program
Very good
Good
Average
Below average
Not very good
Our knowledge on your specific vehicle
Very good
Good
Average
Below average
Not very good
Ease of reading your invoice
Very good
Good
Average
Below average
Not very good
Do you feel that our prices for the work done
on your vehicle were fair?
Very good
Good
Average
Below average
Not very good
Cleanliness of our building
Very good
Good
Average
Below average
Not very good
Was the problem you brought your vehicle
in for repaired?
Yes
No
Would you recommend to your friends to
use Ray and Sons Automotive for all of their
automotive repair needs?
Yes
No
In what areas do you feel that Ray and Sons Automotive can improve our customer satisfaction
Please feel free to leave any other comments you would like
Thank-You for taking your time to fill out our survey. We hope that you were satisfied with your visit
to Ray and Sons. We here at Ray and Sons strive to correctly fix your automobile the first time.